HHOF - Accessible Customer Service Plan

Accessible Customer Service Plan

The Hockey Hall of Fame is committed to providing an environment accessible and open to all guests visiting the facility.

Assistive devices

Hockey Hall of Fame will strive to ensure that staff are familiar with assistive devices that may be used by guests while accessing the facility.


Staff members' communication with guests with disabilities will take into account their disability.

Service animals

Guests with disabilities and their service animals are welcome at the Hockey Hall of Fame. Service animals are permitted in areas of our premises that are open to the public.

Support persons

One support person will be admitted complimentary to assist a guest with a disability. We will notify guests of this at the Admission desk of the Hockey Hall of Fame.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for guests with disabilities (such as ramps and / or elevators) Hockey Hall of Fame staff will notify guests at the Admission desk and inside the facility. Guests with disabilities will be informed of the reason for the disruption and its anticipated length of time. In addition, guests with disabilities will be offered a refund of their admission or complimentary tickets to return at a later date if the guest with disabilities feels the disruption had a negative impact on their visiting experience.

Training for staff

Hockey Hall of Fame will provide training to the following full-time employees; Manager, Merchandise and Retail Operations, Manager, Guest Services and Public Relations, Associate Manager, Retail Services and Associate Manager, Guest Services. Part-time staff training will be conducted on an ongoing basis.

Training will include:

Feedback process

Anyone who requires further assistance, wishes to provide feedback regarding their guest experience at the Hockey Hall of Fame or submit a comment may complete a Persons with Disabilities Customer Service Feedback Form and submit it to Tyler Wolosewich, Manager, Guest Services and Public Relations by email at [email protected] or in person at the Hockey Hall of Fame. To address feedback in the most efficient and professional manner all submissions will be reviewed by the Hockey Hall of Fame Health and Safety committee. Hockey Hall of Fame guests can expect to receive a response within 10 business days.

Modifications to this or other policies

Any policy of the Hockey Hall of Fame that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. Staff will be notified when updates are made to the Accessibility Policy and Accessible Customer Service Plan.